FAQ – SUPPORT
FREQUENTLY ASKED QUESTIONS
Frequently Asked Questions
We are committed to your satisfaction and want to make sure you want to tell your friends about your transformation to fitness and our part of it! Please review some of the FAQs here. If you don’t find your answer you can fill out the support contact form or simply call us at 813-483-9000
What are your general Support Policies?
Beach Athletic Company’s customer service goal is simple: We are committed to providing our customers total satisfaction. Every time. Guaranteed.
Contact us at customerservice@TheFitnessFrame.com or call 813-483-9000. We offer a warranty on all our products and have a xx day return policy.
Please feel free to drop us a line to share your thoughts on the site, all comments welcomed.
What's Your Return Policy?
Returns are cheerfully accepted within 14 days of receipt of item. Shipping costs are buyers responsibility unless item is damaged. We hold ourselves responsible for the item safely arriving to your door. If item(s) are damaged during shipping we will quickly send a replacement and make arrangements for the damaged item to be returned at no cost to you.
What is Your Warranty?
Beach Athletic company warrants our products to be free from defects in materials and workmanship.
In the event that a product is defective, please contact us at warranty@TheFitnessFrame.com or send written notification to the address listed on the Contact Us page of this website or call 813-483-9000.
If the defect is under warranty, you may be requested to return the
product or part to us for repair or replacement. Beach Athletic
Company reserves the right to require the customer to pay for the
return shipping of the item.
The warranty will not apply to any product
that has been subject to commercial use, abuse, misuse, or any type
of modification by the consumer.
To confirm your rights as described in the warranty statement, be sure
to complete the Product Registration Card and mail it to us promptly!
Or register at registration@TheFitnessFrame.com
How Can I Contact You?
Beach Athletic Company manufacture of The Fitness Frame 17633 Gunn Highway Suite 334
Odessa, FL 33556